1. Introduction
Lumena, Inc. (“Lumena,” “we,” “our,” or “us”) respects your privacy and is committed to protecting personal information. This Privacy Policy explains how we collect, use, and protect your information when you use our Services.
2. Information We Collect
We collect information in the following ways:
Information you provide directly
When you register, contact support, or interact with the Services, you may provide your name, email address, phone number, job title, company information, billing details, and other relevant data.
Information we collect automatically
Our systems automatically collect technical and usage data such as IP addresses, browser types, device identifiers, and activity logs.
ERP and systems integration data
When you connect Lumena to your ERP, we access and process certain business data as authorized by your organization.
3. How We Use Information
We process information to:
- Deliver and operate the Services.
- Authenticate users and manage accounts.
- Provide support and resolve issues.
- Conduct analytics to improve performance and usability.
- Meet legal and regulatory obligations.
4. Sharing and Disclosure
We do not sell your personal information. We may share information only:
- With vendors and service providers who support our operations under confidentiality agreements.
- With your organization’s administrators, as necessary for account management.
- When required by law, legal process, or to protect rights and safety.
5. Data Security
We maintain technical and organizational safeguards designed to protect your information from unauthorized access, use, or disclosure. These include encryption, access controls, and regular security reviews.
6. Data Retention
We retain personal data for as long as necessary to fulfill the purposes described in this Policy, comply with legal requirements, and enforce agreements. Retention periods vary depending on the nature of the data and applicable law.
7. Your Rights
Depending on your location, you may have rights to access, correct, delete, or restrict use of your personal information. You may also have the right to data portability and to object to certain processing activities.
8. Cookies and Tracking
Lumena uses cookies and similar technologies to provide and improve the Services. You can control cookie preferences through your browser settings, though some features may not function properly without them.
9. International Transfers
If you use the Services outside the United States, your information may be transferred to and processed in the United States, subject to appropriate safeguards.
10. Changes to This Policy
We may revise this Privacy Policy periodically. Changes will be posted on our website with the “Effective Date” updated. If material changes occur, we will provide additional notice.
11. Contact Us
For questions or privacy requests:
Lumena, Inc.
1007 North Orange Street, 4th Floor
Wilmington, DE 1980
privacy@lumena.com
